Summary
Open to full-time and project-based collaboration, willing to act as a business partner.
I am open to relocation, business trips, and remote work formats.
I am open to relocation, business trips, and remote work formats.
I am helpful to large companies as a project manager and integrator, and to small businesses as a development and digital promotion manager. My systematic approach, practical execution, and entrepreneurial experience enable me to deliver results and business growth even in uncertain conditions.
Project & Program Manager with proven experience in IT, consulting, and digital business transformation initiatives. Skilled in leading cross-functional teams, managing timelines, quality, and stakeholder communications. Successfully delivered projects in automation, system integration, digital development, and business process optimization. Experienced in Agile, Waterfall, and hybrid methodologies, business analysis (BPMN, CJM, MVP), and implementation of digital solutions (CRM, BI, ERP).
Focus: Project and program management in corporate environments, change management and digital transformation, implementation and optimization of business processes, IT system integration, organizational restructuring, and operational efficiency improvement.
Focus: Project and program management in corporate environments, change management and digital transformation, implementation and optimization of business processes, IT system integration, organizational restructuring, and operational efficiency improvement.
Core competencies
Project and product management: Agile, Scrum, Kanban, Waterfall, Hybrid PM, Change Management, Prosci ADKAR, Prince2 (basic), Lean, Six Sigma (basic).
Business analysis and modeling: BPMN 2.0, CJM (Customer Journey Map), JTBD (Jobs To Be Done), MVP (Minimum Viable Product), Unit Economics, SWOT, PEST, SMART, OKR, KPI, SLA, ROI, ROAS.
Digital transformation and IT integration: implementation of CRM (Bitrix24, AmoCRM, HubSpot, SAP), ERP (1C, SAP S/4HANA), BI systems (Power BI), Service Desk, ITIL, DevOps approaches.
M&A and organizational change: business process restructuring, team and system integration, post-M&A transformation, organizational structure optimization, change management.
Team management and communication: facilitation, cross-functional interaction, management of distributed and hybrid teams (up to 70+ specialists), leadership, coaching.
Risk and budget management: financial planning, CAPEX/OPEX, budgeting, TCO assessment, cost control, project risk management.
Digital marketing and promotion: SEO (search engine optimization, indexing), SMM (Instagram, VK, Telegram, LinkedIn), content strategy, email marketing, targeting, Google Ads, Meta Ads, Yandex.Direct.
Web design and UX/UI: website and landing page design (Tilda, Webflow, Figma, Zero Block), A/B testing, prototyping, UX research.
Analytics and reporting: Google Analytics, Yandex Metrica, Power BI, Tableau, Miro, Notion, OKR dashboards, LTV, CAC, Churn Rate, NPS metrics.
PM tools: Jira, Confluence, Trello, Asana, MS Project, Notion, Miro.
Business analysis and modeling: BPMN 2.0, CJM (Customer Journey Map), JTBD (Jobs To Be Done), MVP (Minimum Viable Product), Unit Economics, SWOT, PEST, SMART, OKR, KPI, SLA, ROI, ROAS.
Digital transformation and IT integration: implementation of CRM (Bitrix24, AmoCRM, HubSpot, SAP), ERP (1C, SAP S/4HANA), BI systems (Power BI), Service Desk, ITIL, DevOps approaches.
M&A and organizational change: business process restructuring, team and system integration, post-M&A transformation, organizational structure optimization, change management.
Team management and communication: facilitation, cross-functional interaction, management of distributed and hybrid teams (up to 70+ specialists), leadership, coaching.
Risk and budget management: financial planning, CAPEX/OPEX, budgeting, TCO assessment, cost control, project risk management.
Digital marketing and promotion: SEO (search engine optimization, indexing), SMM (Instagram, VK, Telegram, LinkedIn), content strategy, email marketing, targeting, Google Ads, Meta Ads, Yandex.Direct.
Web design and UX/UI: website and landing page design (Tilda, Webflow, Figma, Zero Block), A/B testing, prototyping, UX research.
Analytics and reporting: Google Analytics, Yandex Metrica, Power BI, Tableau, Miro, Notion, OKR dashboards, LTV, CAC, Churn Rate, NPS metrics.
PM tools: Jira, Confluence, Trello, Asana, MS Project, Notion, Miro.
Soft Skills
Leadership & Team Management
team management, mentoring, motivation;
Effective Communication
interaction with stakeholders, customers, and teams;
Problem-Solving & Decision-Making
Solution finding and decision making in difficult situations;
Adaptability & Flexibility
quick response to changes, working in conditions of uncertainty;
Strategic Thinking
focus on business targets and a systematic approach;
Time Management & Prioritization
effective planning and control of schedules and deadlines;
Conflict Resolution
conflict management and team engagement support;
Result Orientation
Focus on achieving KPIs and measurable results.
Professional experience
Polytechnical College of Bryansk State Technical University
2007 - 2011
Engineer
09.02.07 IT systems and programming
Development and testing of software for computer systems.
Integration and maintenance of software modules.
Design, administration, and protection of databases.
Configuration and maintenance of servers and networks.
Quality control, testing, and version management.
Documentation, requirements analysis, and technical support.
C/C++, Java, Python, SQL, MySQL, PostgreSQL, Git, SVN, T-SQL, SQL Server, HTTP, UML, CASE tools, testing and debugging tools, backup systems, diagnostics and monitoring tools.
Development and testing of software for computer systems.
Integration and maintenance of software modules.
Design, administration, and protection of databases.
Configuration and maintenance of servers and networks.
Quality control, testing, and version management.
Documentation, requirements analysis, and technical support.
C/C++, Java, Python, SQL, MySQL, PostgreSQL, Git, SVN, T-SQL, SQL Server, HTTP, UML, CASE tools, testing and debugging tools, backup systems, diagnostics and monitoring tools.
Bryansk State University
2012 - 2015
Bachelor's degree
44.03.04 Vocational training (Computer Science and Information Technology)
Design and organization of educational and IT processes.
Analysis and modeling of business processes using ICT.
Development and adaptation of training programs and documentation.
Training and coordination of project and training teams.
Implementation and support of digital solutions and IT infrastructure.
Management of professional and educational projects and communications.
MS Office (Word, Excel, PowerPoint), Microsoft Visio, Microsoft Access, NetBeans, Delphi, Pascal, Turbo Pascal, ABC.NET, MySQL, SQLite, OBS Studio, 1C:Enterprise, Adobe Photoshop, CorelDRAW, HTML/CSS editors, OpenOffice.
Design and organization of educational and IT processes.
Analysis and modeling of business processes using ICT.
Development and adaptation of training programs and documentation.
Training and coordination of project and training teams.
Implementation and support of digital solutions and IT infrastructure.
Management of professional and educational projects and communications.
MS Office (Word, Excel, PowerPoint), Microsoft Visio, Microsoft Access, NetBeans, Delphi, Pascal, Turbo Pascal, ABC.NET, MySQL, SQLite, OBS Studio, 1C:Enterprise, Adobe Photoshop, CorelDRAW, HTML/CSS editors, OpenOffice.
Bryansk Regional Non-governmental Organization
jun'2009 - aug'2015
Social Project Manager
Led the development and implementation of social and cultural initiatives within a non-profit organization. Organized events at the city, regional, and international levels, and built relationships with government agencies and public organizations. Oversaw the Contemporary Mastery Gallery project, creating a sustainable platform for the development of cultural and educational initiatives. Coordinated volunteers, partners, and participants, and was responsible for strategic and operational project planning.
- Organized and conducted large-scale cultural and social events (up to 15,000 participants).
- Created and developed the Contemporary Mastery Gallery platform to support local creative communities.
- Established cooperation with government agencies and NGOs at the regional level.
- Implemented educational and social programs that increased the organization's visibility and audience engagement.
Kosmosky.com - manufacturing
may'2014 - apr'2018
Chief Business Development Officer
Managed the development and operations of a musical instrument manufacturing company. Organized the entire production cycle, built a supply chain, logistics, and partner interaction system. Oversaw finances, personnel, sales development, and brand promotion on international platforms. Implemented digital management and process optimization tools, ensuring sustainable growth and business scaling.
- Conducted three stages of expansion with the transfer of production facilities.
- Organized a distributed workspace and optimized business processes.
- Implemented local ERP and CRM systems.
- Formed a distribution network and established export deliveries.
ER-Telecom Holding JSC, Bryansk
sep'2018 - jul'2020
B2B Network Maintenance Engineer > Lead Radio Network Operating Engineer
Managed a geographically distributed technical team, ensuring the operation, monitoring, and development of a radio network in three regions (Bryansk, Oryol, and Smolensk). Responsible for the smooth operation of the network infrastructure (optical, wireless, and wired technologies), the implementation of new technical solutions, and the optimization of SLA/KPI processes. Participated in the modernization of networks and the implementation of new standards for corporate customer service.
- Increased network availability and reduced MTTR by 150% by optimizing incident diagnosis and escalation processes.
- Organized a monitoring and reporting system for contractor KPIs, which improved SLA control and reduced downtime.
- Implemented new wireless access technical solutions (Infinet, Mikrotik, Huawei, Cambium) and standardized technical procedures.
ER-Telecom Holding JSC, Moscow
jul'2020 - aug'2023
Technical Project Manager > Lead Technical PM > Lead M&A PM
Led the design and engineering team in the areas of FTTx, optical and wireless networks. Responsible for the design, implementation, and optimization of technical solutions, monitoring deadlines and quality of work, and coordinating interaction between departments. Managed projects for the integration and development of business assets after M&A transactions, including the consolidation of infrastructure, service processes, and customer systems. Coordinated interaction between customers, contractors, and internal departments (IT, commerce, technical unit).
- Optimization of project processes and increase in the speed of technical solution preparation by 20-30%.
- Development of unified standards for documentation and quality control, formation and implementation of the Confluence knowledge base.
- Developed and optimized business processes for working on networks and with acquired assets, described them, and launched them in Jira.
- Ensured the integration of client infrastructure between the holding company and the acquired operator without downtime or loss of SLA.
- Developed and implemented a new model of interaction between departments, which reduced the time required to connect corporate clients by 30-40%.
- Formed a unified plan for the migration of services and clients, ensuring transparency and progress control for stakeholders.
- Successfully synchronized technical and commercial processes between teams from different organizations.
ER-Telecom Holding JSC, Moscow
sep'2023 - aug'2024
Chief Technical Officer of the M&A project
Acted as technical director of a local telecom operator during its integration into the holding structure following M&A. Managed three departments (over 50 employees), ensuring service stability, process optimization, and technical consolidation of assets.
- Restructured three departments, redistributing functions and reducing management costs by 18%.
- Ensured the integration of IT and network systems without service interruptions and while maintaining all SLAs.
- Optimized equipment logistics and supply chains, reducing order processing time by 25%.
- Introduced uniform technical KPIs and regulations, which improved process manageability and reporting transparency.
ER-Telecom Holding JSC, Headquarters
dec'2023 - aug'2024
Technical Integration Program Manager (M&A)
Managed the technical integration program for assets following M&A transactions at the holding company's head office. Oversaw projects to unify IT systems, processes, and service standards. Ensured infrastructure compatibility and synchronized the work of technical, operational, and business departments.
- Led the integration of the technical infrastructure and divisions of three acquired companies, ensuring technical and organizational integration on time without losing SLAs.
- Optimized IT infrastructure and service processes, reducing operating costs by 15%.
- Implemented a hybrid approach to project management (Agile + Waterfall), accelerating task completion by 25%.
- Developed and implemented a KPI system and progress monitoring as part of integration programs.
- Ensured uninterrupted service during migration, reducing the risk of incidents by 30%.
- Led the process of integrating more than 50 employees into a single organizational structure, ensuring productivity and SLA control.
Private Entrepreneur, Tbilisi, Georgia
mar'2024 - present
Project Producer, Small and Local Business Development Consultant
Managing digital development projects for small businesses: launching and supporting initiatives to systematize processes, implement digital tools, SEO/SMM promotion, and improve customer experience (CJM, CRM, MVP). Advising entrepreneurs on growth strategies, automation, and improving operational efficiency.
- Implemented more than 10 comprehensive digital projects for small and local businesses (services, retail, B2C segment).
- Increased clients' online presence by an average of +40% in organic traffic over 3-6 months.
- Reduced advertising costs by up to 25% without losing leads by optimizing funnels and A/B testing.
- Implemented CRM systems (Bitrix24, amoCRM) and online booking systems (Yclient, Altegio, Didiki), which increased conversion of inquiries into sales by 15-30% and optimized customer profitability with geo-targeting and GIS systems.
- Set up analytics and reporting processes (ROI, CAC, LTV), ensuring transparency and ROI control.
- Selected and configured analytics and KPI tracking (CTR, CPA, ROI, ROAS), enabling customers to make data-driven decisions.
- Automated application processing and communication through chatbots and CRM, reducing response time by 30-50% in service sector projects.
Additional expertise roles
Project Producer
Comprehensive launch and support of turnkey projects (from concept to release);
Delivery Manager
Managing the delivery of results: planning, SLA/KPI monitoring, risk management, quality assurance, and deadlines;
Business Development Manager
business development, scaling, process optimization, and implementation of digital solutions;
Marketing & Digital Promotion Specialist
SEO, SMM, advertising campaigns (Google Ads, Meta Ads), web promotion, and content strategies;
Change Management Specialist
change management, implementation of new processes, team engagement (Prosci ADKAR, Agile);
Operations Manager
building and optimizing operational processes, KPI monitoring, resource management;
IT Project Coordinator
IT systems integrations, cross-functional team coordination, digital solutions support.
Contacts:
Phone GE: +995 555 73 55 42
Phone RU: +7 900 367 97 57
Email: pestretsov.sergei@gmail.com
I believe Projects are not just tasks and deadlines, but a way to create value and grow your business.
If you are looking for a project manager or development partner who is ready to take responsibility and bring ideas to fruition, I would be happy to discuss how I can be helpful to your company.
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Phone RU: +7 900 367 97 57
Email: pestretsov.sergei@gmail.com
I believe Projects are not just tasks and deadlines, but a way to create value and grow your business.
If you are looking for a project manager or development partner who is ready to take responsibility and bring ideas to fruition, I would be happy to discuss how I can be helpful to your company.
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Currently in Tbilisi, Georgia
From Bryansk, Russia
Ready for relocation, business trips, and remote work
From Bryansk, Russia
Ready for relocation, business trips, and remote work