Pestretsov Sergei

I am helpful to large companies as a project manager and integrator, and to small businesses as a development and digital promotion manager. My systematic approach, practical execution, and entrepreneurial experience enable me to deliver results and business growth even in uncertain conditions.

Project & Program Manager with proven experience in Post-M&A / IT Integration, Change Management, Digital Transformation. Skilled in leading cross-functional teams, managing timelines, quality, and stakeholder communications. Successfully delivered projects in automation, system integration, digital development, and business process optimization. Experienced in Agile, Waterfall, and hybrid methodologies, business analysis (BPMN, CJM, MVP), and implementation of digital solutions (CRM, BI, ERP).

Focus: Project and program management in corporate environments, change management and digital transformation, implementation and optimization of business processes, IT system integration, organizational restructuring, and operational efficiency improvement.

Project and program manager with 10+ years of experience in IT, telecommunications, integration, digital transformation, and organizational change. Managed large cross-functional initiatives at the intersection of technology, business, and operations management. Expertise in end-to-end project management, system integration, digital product launches, post-M&A consolidation, and team reorganization.

Implemented ERP/CRM projects, ensuring the scalability of internal processes (10k+ and 7k+ active services). Served as technical director, headed the technical department (~70 employees, ~300 FTE), responsible for budgeting, operational management, and post-merger integration preparation.

As project manager ensured requirements gathering, backlog and sprint formation (Scrum), TCO/ROI/feasibility study assessment, and oversaw IT projects from the tender stage to post-launch support. Managed the delivery of solutions for video surveillance, access control systems, thermal imaging control, information security, and urban infrastructure systems (20,000+ Wi-Fi hotspots, 10,000+ IoT sensors).

As change manager Prosci ADKAR, successfully completing a restructuring program: reducing OPEX by 15% while retaining 95% of staff, changing the organizational structure, reporting model, and motivation system.

As program manager managed a portfolio of 5 projects (from 15 to 300 technical specialists), ensuring the compatibility of products, teams, and information systems after M&A transactions. Oversaw the integration of billing, ERP/CRM, ticket trackers, process regulations, KPIs, and operating models.

As product delivery manager supported the implementation and development of OTT, IoT, Digital, and Telecom products (20+ solutions), performed presales, described technical requirements and implementation processes, and ensured successful launches.

As a systems and business analyst, I Formed and structured requirements for the refinement of internal IT Systems, described the logic of digital services, developed and updated business processes in the holding company and subsidiary Bussines Units. Created environments in Jira/Confluence and managed the integration of processes and regulations.

Project and product management: Agile, Scrum, Kanban, Waterfall, Hybrid PM, Change Management, Prosci ADKAR, Prince2 (basic), Lean, Six Sigma (basic).
Business analysis and modeling: BPMN 2.0, CJM (Customer Journey Map), JTBD (Jobs To Be Done), MVP (Minimum Viable Product), Unit Economics, SWOT, PEST, SMART, OKR, KPI, SLA, ROI, ROAS.
Digital transformation and IT integration: implementation of CRM (Bitrix24, AmoCRM, HubSpot, SAP), ERP (1C, SAP S/4HANA), BI systems (Power BI), Service Desk, ITIL, DevOps approaches.
M&A and organizational change: business process restructuring, team and system integration, post-M&A transformation, organizational structure optimization, change management.
Team management and communication: facilitation, cross-functional interaction, management of distributed and hybrid teams (up to 70+ specialists), leadership, coaching.
Risk and budget management: financial planning, CAPEX/OPEX, budgeting, TCO assessment, cost control, project risk management.
Digital marketing and promotion: SEO (search engine optimization, indexing), SMM (Instagram, VK, Telegram, LinkedIn), content strategy, email marketing, targeting, Google Ads, Meta Ads, Yandex.Direct.
Web design and UX/UI: website and landing page design (Tilda, Webflow, Figma, Zero Block), A/B testing, prototyping, UX research.
Analytics and reporting: Google Analytics, Yandex Metrica, Power BI, Tableau, Miro, Notion, OKR dashboards, LTV, CAC, Churn Rate, NPS metrics.
PM tools: Jira, Confluence, Trello, Asana, MS Project, Notion, Miro.